Privacy Policy

wetranslate.live ("we", "our", or "us") provides real-time translation services for live events. This Privacy Policy explains how we collect, use, and protect your information when you use our service.

Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Name (optional)
• Password (stored securely using industry-standard encryption)

Usage Data

When you use our translation services, we collect:

• Session duration and timestamps
• Languages used for translation
• Minutes consumed (text and audio)

Translation Content

During live translation sessions, audio is processed in real-time for transcription and translation. Session transcripts and audio recordings are automatically stored to enable session history and playback features. This data is stored securely and accessible only to you through your account dashboard.

Payment Information

Payment processing is handled by our payment provider. We do not store your full credit card number or payment details on our servers. We only receive confirmation of successful transactions and basic billing information necessary for account management.

How We Use Your Information

We use your information to:

• Provide and maintain our translation services
• Process your subscription and payments
• Track your usage to ensure accurate billing
• Send important account notifications (password resets, billing updates)
• Improve our service quality and performance
• Respond to support requests

We do not sell your personal information to third parties. We do not use your translation content to train AI models or for any purpose other than providing the service to you.

Third-Party Services

We use trusted third-party services to operate our platform:

• Speech Recognition: Audio is processed through a speech-to-text service to transcribe spoken content in real-time.
• Text-to-Speech: When audio translation is enabled, translated text is converted to speech through a voice synthesis service.
• Translation: Text is processed through AI translation services to provide accurate translations.
• Payment Processing: Subscription payments are securely handled by our payment provider.
• Error Monitoring: We use error tracking services to identify and fix technical issues. This data is anonymized and does not include translation content.

These services process data only as necessary to provide their functionality and are bound by their own privacy policies and our data processing agreements.

Data Security

We implement appropriate security measures to protect your data, including encrypted connections (HTTPS), secure password hashing, and access controls. Translation sessions are processed over encrypted connections, and we follow security best practices for data storage and transmission.

Data Retention

We retain your account information for as long as your account is active. Usage data is retained for billing and analytics purposes. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain certain information for legal or legitimate business purposes (such as billing records).

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Withdraw consent for optional data processing

To exercise these rights, please contact us at support@wetranslate.live.

Cookies

We use essential cookies to keep you logged in and maintain your session. We do not use tracking cookies or third-party advertising cookies. Our service functions with only the cookies necessary to operate.

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.